At [Mistic Nutrition], we prioritize your satisfaction with every purchase. However, due to the hygiene and consumable nature of our products, we regret to inform you that we are unable to offer refunds for returned items. Nonetheless, we are committed to addressing any concerns regarding damaged or compromised products.
If you have received a damaged or tampered product, we kindly request that you provide us with an unboxing video and images showcasing the issue. Additionally, please include pertinent details such as batch numbers, order information, and invoice numbers to expedite the process.
Rest assured, our dedicated team will thoroughly inspect the returned parcel to ensure quality standards are met before processing the return. We will arrange for a convenient pick-up of the damaged item, requiring only your address, phone number, and preferred pick-up location.
We strongly advise against accepting any products delivered in a damaged condition. In the rare event that the required item is out of stock, we will promptly initiate a refund to the original source of payment.
For your convenience, we ask that returns be initiated within 24-48 hours of receiving your order. Once received, we aim to process your return within 48-72 hours. Please note that any complimentary items included with your order must also be returned.
Your satisfaction is our utmost priority, and we strive to make the return process as seamless as possible. Should you have any further inquiries or require assistance, please do not hesitate to contact our customer service team. Thank you for choosing [Mistic Nutrition].